Alice Chatbot – Terms of Use

Effective date: 1 October 2026

Operated by: Haemochromatosis.help

1. About Alice

Alice is a free artificial intelligence (AI) chatbot providing general educational information about genetic haemochromatosis, iron overload and related health and wellbeing matters.

Alice is operated by Haemochromatosis.help, referred to below as "we", "us" or "our".

Alice is intended for adults aged 18 and over.

2. Not medical advice

Alice is not a doctor or other qualified healthcare professional and does not provide medical advice, diagnosis, prescriptions or personalised treatment.

Information provided by Alice is for general educational purposes only. It must not replace advice from your GP, consultant or other appropriately qualified healthcare professional.

Always seek professional medical advice about your symptoms, blood test results, genetic testing, medication or treatment. Do not start, stop or change treatment because of information provided by Alice.

If you believe you are experiencing a medical emergency, call 999.

3. Accuracy of information

We aim to provide useful, accessible and evidence-based information. However, Alice uses AI technology, which can sometimes produce inaccurate, incomplete, misleading or outdated answers.

We cannot guarantee that every response will be correct, current or appropriate to your particular circumstances.

You should independently verify important information with a qualified healthcare professional.

4. Your responsibilities

By using Alice, you agree:

• Not to use Alice as a substitute for professional medical care.

• Not to rely solely on Alice when making decisions affecting your health.

• Not to deliberately misuse the chatbot or attempt to interfere with its operation.

• Not to enter another person's private medical information without appropriate authority.

We recommend that you avoid entering information that directly identifies you or another person.

5. Availability

Alice is provided free of charge, subject to availability. We may update, suspend, restrict or withdraw the service at any time, including to improve its safety, reliability or accuracy.

6. Responsibility and liability

Alice is intended to support health education, not clinical decision-making.

To the extent permitted by law, we do not accept responsibility for losses resulting from reliance on AI-generated information instead of appropriate professional medical advice.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which cannot lawfully be excluded or restricted.

Nothing in these Terms affects your statutory rights.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains what information we collect, how it is processed, who may receive it and your rights under UK data protection law.

8. Changes to these Terms

We may amend these Terms from time to time. The latest version will be available on our website, with its effective date.

9. Governing law and contact

These Terms are governed by the laws of England and Wales, without affecting any mandatory rights you may have under applicable law.

For questions or concerns, please contact:

Haemochromatosis.help
privacy@haemochromatosis.help
https://Haemochromatosis.help